Frequently Asked Questions

 

Product

Do I have to refrigerate maple syrup?

Yes, this is very important. Pure maple syrup is a natural product with a sugar content that isn't high enough to preserve the syrup at room temperature. Always refrigerate pure maple syrup after opening.

How do I store unopened maple syrup?

Store unopened maple syrup in a cool and dark place like your pantry. 

Does maple syrup or maple sugar have a best before date?

Yes. The Canadian Food Inspection Agency (CFIA) requires all maple syrup packagers to assign both maple syrup and maple sugar with a Best Before Date (BBD) two years after bottling or packaging. If you require the BBD for any of our products, please write to info(at)coswebb.ca and include the products you are interested in; we will return your email with our current best before dates for those products.

What can I do if my syrup has a moldy film on it?

The most common reason mold starts to grow on pure maple syrup is because it hasn't been properly refrigerated after opening. It's best to discard your maple syrup if mold is found.

If you feel that you have been refrigerating your syrup properly since opening, the mold could be occurring for one of these two reasons:

  • from airborne molds in the fridge (if your syrup hasn't been tightly sealed); or

  • because the syrup wasn't bottled at a high enough temperature.

If you are unsure of the reason as to why the mold has occurred, please make note the lot# on your bottle, the date and location of purchase, and send this information to info(at)coswebb.ca. 

Why are there white bubbles on top of my syrup?

White bubbles are air bubbles that can appear if syrup has been shaken, often during transport. The bubbles are completely safe and there is no reason for concern. The bubbles will disappear over time but it can take a while depending on how vigorously the bottles were shaken. If they bother you, you can easily skim them off.

 

Shipping

Shipping in Canada

Rates: We have a $15 flat fee for shipping to most addresses in Canada. Orders over $150 qualify for free shipping, no promotional code is needed for our free shipping offer. We have a flat rate of $35 for shipping to Nunavut and the Northwest Territories, our free shipping for orders over $150 is not available to these two locations.

Estimated Delivery: It takes one business day to prepare your order and it typically takes 4-7 business days to arrive, depending on your address and where we ship from. Orders are shipped from our farm in Quebec or from BC where we keep a supply of inventory. Holiday orders may have increased shipping times.

Shipping to the USA

Rates: We have a $25 CAD flat fee for shipping to addresses in the US with the exception of a $40 CAD flat rate for shipping to Alaska or Hawaii. Orders will be shipped from our farm in Quebec or from BC where we keep a supply of inventory.

Estimated Delivery: It takes one-two business days to prepare your order and it typically takes 4-7 business days to arrive, depending on your address and where we ship from. Orders are shipped from our farm in Quebec or from BC where we keep a supply of inventory. Holiday orders may have increased shipping times.

Taxes & Duties: Taxes and duties may be charged at the time of delivery, depending on the state the order is shipped to.

Shipping Internationally

We’re sorry, we are no longer able to ship our products internationally. If you live in one of the following countries, you may contact our wholesalers/retailers directly regarding our products:

Australia: for retail & wholesale orders please contact Woodsmoke Gourmet
Korea: for retail orders please contact Organic Mart
Singapore: for retail orders please contact Bottles & Bottles
Switzerland/Europe: for retail & wholesale orders contact Wine Attractions
United Kingdom: Coming soon! For wholesale orders please contact The Artisan Food Club

Will I be able to track my shipment?

Yes, a tracking number will be provided to you when your order is shipped. Orders are typically shipped 1-2 business days after payment has been received.  

Can I send Cosman & Webb maple product(s) as gifts?

Yes! Add our gift wrapping option to your shopping cart and you will be prompted to fill out a form to personalize your gift. Our gift wrapping option costs $5.75 (includes tax) and includes:

  • Your choice of greeting card:
    1) Winter scene, card message: Peace On Earth
    2) Breakfast table scene, blank inside

  • Your selection of syrup(s) and or sugar, beautifully wrapped in tissue, natural paper and grass ribbon.

  • Sent in an unmarked parcel on the date of your choice

 

Can I order different grades of Maple Syrup from Cosman & Webb?

We offer Amber syrup, though this classification covers a broad range of flavours within that class. All of the syrup in our glass bottles is Light Amber, and the syrup in our 1lt and 4lt container is Dark Amber. Both are classified as Amber Rich Taste (formally known as Canada No.1 Medium, or a dark B) - as opposed to Golden Delicate Taste or Dark Robust Taste.

Learn more about Maple Syrup Grades.

What's the difference between Organic & Non-Organic Syrup?

This is our most frequently asked question and our most favourite conversation to have! All of the rules and regulations an organic syrup farmer must follow can be found on our Geek Page.

What is Single Forest Maple Syrup?

Single Forest is to maple syrup as Single Origin is to coffee and chocolate. The uniqueness of the region, and the characteristics of that specific area where the sap is harvested, all depict the distinct and unique flavours from the land. Single Forest is traceable, of higher quality, unblended, and for us, Single Forest is our guarantee that all of our bottled maple syrup is our very best maple syrup. 

General