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Organic, unblended, single forest maple syrup and maple syrup products proudly packaged at our family farm in the Eastern Townships of Southern Quebec.
 

Privacy Policy

 

At Cosman & Webb Townships Organic, we employ reasonable security measures to protect the personal information we receive from you. While we strive to create a secure and reliable site for our users, the confidentiality of any communication or material transmitted over the Internet cannot be 100% guaranteed. Users should keep in mind that any information submitted through an Internet transaction is potentially accessible to the public, and consequently, can be collected and used by others without their consent.

When you visit www.coswebb.ca or send e-mails to us, you are communicating with us electronically. Hereby, consenting to receive communications from us electronically.

Like all website owners, Cosman & Webb Townships Organic receives and records information from your browser in our website server logs, including your IP address and the page you requested. Aside from standard tracking, the only other personal information our site collects about you is data you knowingly provide in one of our on-line forms, such as your name and email address.

Cosman & Webb Townships Organic is the sole owner of any information collected on this site. This information is used solely for our own internal purposes. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. We will not sell, share, or rent your information to others, nor will we release any personal information to another person or company.

 


 
 

Terms of Service

 

Copyright

All content included on this site, such as text, graphics, logos and images, is the property of Cosman & Webb Townships Organic or its content suppliers and protected copyright laws.

Shipping & Sales

  • All prices on this web-site are in Canadian currency. 
  • Sales are on a first-come, first-serve basis and are subject to availability.
  • Deliveries will be made on business days – Monday through Friday. Canada Post cannot deliver on Canadian statutory holidays.
  • All non-food products are subject to applicable taxes.
  • Online purchases are subject to the Cosman & Webb Township Organics online privacy policy.

Loss

It is the primary intent of this policy to protect our customers against any loss during shipment brought about by Cosman & Webb Township Organics, its employees or those entrusted to deliver its products. If a purchased product is mailed or shipped and is lost in transit, Cosman & Webb Townships Organic will replace the product on completion of a trace. If the product is no longer available, or if the purchaser requests, Cosman & Webb Townships Organic will refund the full amount paid.

Damaged Orders

Cosman & Webb Townships Organic takes full responsibility for safe packaging, and a full refund will be given for any damaged items in transit for shipped orders. Claims should be made within one week of receipt of product. Cosman & Webb Townships Organic will replace such product(s) at no cost, providing that the product(s) is still available. If the product(s) is no longer available, or if the purchaser requests, Cosman & Webb Townships Organic will refund the amount paid for the damaged item(s) and the shipping, if applicable.

Site Policy, Modifications & Severability

Cosman & Webb Townships Organic reserves the right to make changes to our site, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

 
 

Return Policy


Shipping

Cosman & Webb Townships Organic uses different packaging methods depending on where your order is being delivered. It is very rare for bottles to be damaged during shipping and we take responsibility for their safe packaging. If any of your order is damaged during the shipping process, Cosman & Webb will either replace your product(s) or refund your payment. Sufficient photographs showing proof of the damaged goods are required before any refund or replacement is considered. 

Quality

*Please refrigerate your maple syrup after opening.

Cosman & Webb Townships Organic strives to produce quality product for its customers. Perishable items, such as syrup, can sometimes be subject and dependent on conditions out of our control. If a product is believed to be “unacceptable,” Cosman & Webb Townships Organic may offer replacement or refund after our own analysis supports that opinion and if all of the following policy conditions are met:

  • The items purchased were within the previous year in Canada or in the United States and not shipped out of either country.
  • The items purchased were never subjected to temperature extremes above 30’C.
  • Cosman & Webb Townships Organic is notified by phone or email within 48 hours of the item being opened. See the Contact Us page for address, phone and email information.
  • No more than 25% of the content has been consumed.
  • The product is resealed with a suitable closure, packed in a box with appropriate material to prevent breakage (if applicable), and returned via Expedited Parcel Post within one week of opening, along with proof of purchase and name, address and phone number of the purchaser.
  • The customer is responsible for the cost of shipping back the product(s) unless another arrangement is agreed upon by the purchaser and Cosman & Webb Townships Organic.